"Social media has the potential to facilitate much closer relationships between libraries and their patrons – wherever users are based, and however they choose to learn about and access library services and resources. Current usage of social media by the library community generally remains ad hoc and somewhat experimental, but the uptake of these tools is accelerating, and they will likely play an increasingly important role in library service provision and outreach in the future".
Click HERE to read the fulltext / download the pdf of the white paper.
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