Library Customer Care

(Note: Taken from the PAARL Yahoogroups, email sent by Roderick Ramos dated 20 May 2007)

PNU-LISAA, Inc. will hold a 2-day seminar-workshop on LIBRARY CUSTOMER CARE on August 14-15, 2007 at the Library Conference Room, Edilberto P. Dagot Hall, Philippine Normal University.

The seminar-workshop aims to: introduce customer care to the library profession; encourage all to utilize accepted customer care models in the practice of the library profession; and enrich the customers’ library experience while handled by the library personnel and other information professionals. Topics include (1) professional care across all services; (2) marketing brands and library customer care models; (3) library customer care as an institutional marketing tool; and (4) enriching the customers' library expreience.

Registration fee is Two Thousand Five Hundred Pesos (Php 2,500.00) which will cover seminar kits, handouts, certificate of participation, certificate of appearance, snacks and lunches. Reservation with partial payments of One Thousand Five Hundred Pesos (Php 1,500.00) on or before July 15, 2007 enjoys a ten-percent (10%) discount.

For payments and other inquiries, please email any officer of the Association:

Estela A. Montejo, President, Ateneo De Manila University, Loyola Heights, QC emontejo@ateneo.edu

Roderick B. Ramos, Vice-President, Philippine Normal University, Manila pnureferencelib@yahoo.com

Noemi Cabantog, Treasurer, St. Paul College, Pasig noemi_cabantog@yahoo.com

Marifi E. Navarro, Secretary, Elizabeth Seton School, Las Pinas City marifi77@yahoo.com

Marites K. Chavez, PRO, Congressional National High School, Dasmarinas, Cavite mvkc1015@yahoo.com

Antonio Resurreccion, Auditor, Xavier School, San Juan, Metro Manila tonyr@xs.edu.ph

Board Members:

Jocelyn L. Ladlad, De La Salle University, Manila ladladj@dlsu.edu.ph

Consuelo Estigoy, Araullo University, Cabanatuan City cjestigoy@yahoo.com

Lorenza D. Oliveros, College of Veterinary Medicine, UP Los Baños, Laguna lorenz_ph@yahoo.com

Joy Perez, De La Salle Santiago Zobel School, Ayala Alabang Village perezjm@zobel.dlsu.edu.ph

Medina De Castro, Ex-officio, Sta. Isabel College, Manila mdecastrous@yahoo.com