MIBF2019: PNU-LISAA Forum

The Philippine Normal University Library and Information Science Alumni Association (PNU-LISAA), Inc. will be at this year's Manila International Book Fair! We are cordially inviting everyone to our forum entitled, “Beyond CS and CX: Making Your Library Customer-Centric” to be held on 12 September 2019, 2:00pm-3:00pm at Meeting Room 3, SMX Convention Center, SM Mall of Asia Complex, Pasay City.

This forum endeavors to enable participants to apply the core concepts of Customer-Centric Innovation (CCI) in libraries in order to provide the complete customer experience and ensure customer success and satisfaction.

Please check the following for more details and updates:

Invitation letter: https://tinyurl.com/pnulisaa2019mibfinv2

Official Facebook Page: https://www.facebook.com/pnulisaaofficial

To reserve a slot, kindly register at https://tinyurl.com/pnulisaa2019mibf on or before 11 September 2019, 3:00 PM. On-site registration is allowed; however, priority will be given to those who have pre-registered, paid, and received an e-mail confirmation.

Thanks and we hope to see you there!

Mendiola Consortium Forum on Effective Customer Relations

http://plaistrlc.blogspot.com/2015/12/mendiola-consortium-forum-on-effective.html?m=0

Mendiola Consortium Forum on Effective Customer Relations

Mendiola Consortium

Committee on Libraries

December 14, 2015

Dear Colleagues:

Greetings!

We would like to invite you and your staff to attend the forum with the topic “The Library At Its Best: A forum on sharpening integrity towards effective customer relations” on January 13, 2016 from 8:00 a.m. to 12:00 n.n. to be held at the Pamanang Bedista, San Beda College, Mendiola, Manila.

The forum aims to:

1. Redefine the library as a research haven for conducive study and discovery;

2. Reorient the library staff and customers on the value of silence and discipline;

3. Demonstrate positive customer service through improved library attendance, use of resources and feedback forms.

Participants will be charged two hundred pesos (P200.00) to cover certificates and snacks. Registration starts at 7:30 a.m.

We look forward to seeing you and your staff at the forum. Please contact any of the following for reservations.

Victoria P. Baleva (CEU) 735-9406 vpbaleva@ceu.edu.ph
Rosette E. Nuera (CHS) 735-6021 loc 210 rosette611@yahoo.com
Claire Flores-Pascua (LCCM) 736-02-35 clairegfpascua@gmail.com
Rose Robles (SBC) 735-60-11 loc 6135 stp_roserobles@yahoo.com
Arnulfo O. Junio (SJCS) 735-6393 makkj97@gmail.com

Thank you.


Sincerely yours,


Mr. Arnulfo O. Junio
Chair, Committee on Libraries, 2015-2016

Managing Total Quality Library Customer Service